Refund policy


Returns & Refund Policy – Fleurieu Bike

Last updated: 16/04/2026

At Fleurieu Bike, we stand behind the quality of our products and services. This policy outlines your rights and our obligations under the Australian Consumer Law (ACL).

1. Your Rights Under Australian Consumer Law

Nothing in this policy overrides your rights under the Australian Consumer Law.

You are entitled to a repair, replacement, or refund if a product:

  • Is faulty or defective

  • Is not as described

  • Is not fit for its intended purpose

2. Change of Mind Returns

We understand that sometimes things don’t work out.

We accept returns for change of mind under the following conditions:

  • Return request made within 14 days of delivery

  • Item is unused, in original condition, and in original packaging

  • Proof of purchase is provided

Please note:

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are non-refundable

  • A refund will be issued once the item is received and inspected

3. Non-Returnable Items

The following items are not eligible for return unless faulty:

  • Used or installed bike parts

  • Custom orders or special-order items

  • Gift cards

  • Workshop services already completed

4. Faulty or Damaged Items

If your item arrives faulty or damaged:

  • Contact us within 7 days of receiving the item

  • Provide photos and a description of the issue

We will:

  • Offer a repair, replacement, or refund depending on the situation

  • Cover return shipping costs where applicable

5. Exchanges

We offer exchanges for:

  • Incorrect sizing

  • Product swaps (subject to availability)

Items must meet the same conditions as change-of-mind returns.

6. Workshop & Service Bookings

For bike servicing, repairs, or mentoring sessions:

  • Cancellations: Must be made at least 24 hours in advance

  • Late cancellations or no-shows may incur a fee

  • If we are unable to complete the service, a full or partial refund will be provided

7. Refund Process

Once your return is received and inspected:

  • You will be notified of the outcome

  • Approved refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear

8. How to Request a Return

To initiate a return, contact:

Email: fleurieu.bike@gmail.com
Please include:

  • Your name

  • Order number

  • Reason for return

  • Photos (if applicable)

We will provide instructions on how to return your item.

9. Shipping Returns

  • Customers are responsible for return shipping costs (unless item is faulty)

  • We recommend using a tracked shipping service

  • Fleurieu Bike is not responsible for items lost in transit

10. Contact Us

If you have any questions about returns or refunds, please contact:

Fleurieu Bike
Email: fleurieu.bike@gmail.com
Location: Fleurieu Peninsula, South Australia