Shipping policy

 

Shipping Policy – Fleurieu Bike

Last updated: 16/04/2026

Thank you for shopping with Fleurieu Bike. This Shipping Policy outlines how we handle orders, processing, and delivery.

1. Order Processing

  • Orders are processed within 1–3 business days

  • Orders are not processed on weekends or public holidays

  • You will receive a confirmation email once your order has been placed

  • A shipping confirmation with tracking details will be sent once your order is dispatched

During peak periods, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and order size.

Estimated Delivery Times

  • South Australia: 1–3 business days

  • Interstate (Australia): 3–7 business days

  • Remote areas: May take longer depending on location

Please note: delivery timeframes are estimates and not guaranteed.

3. Local Pickup

We offer local pickup from our workshop:

Location: Fleurieu Peninsula, South Australia
You will be notified when your order is ready for collection.

Please wait for confirmation before arriving.

4. Shipping Carriers

We use trusted carriers such as:

  • Australia Post

  • Courier services (depending on item size and urgency)

Carrier selection may vary depending on the order.

5. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

It is your responsibility to monitor delivery and ensure someone is available to receive the parcel if required.

6. Lost or Delayed Shipments

If your order is delayed or appears lost:

Fleurieu Bike is not responsible for delays caused by carriers, but we will assist wherever possible.

7. Incorrect Shipping Details

Please ensure your shipping address is correct at checkout.

Fleurieu Bike is not responsible for:

  • Orders shipped to incorrect or incomplete addresses provided by the customer

  • Additional shipping costs required to resend items

8. Damaged Items in Transit

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Provide photos of the damage and packaging

We will assess and arrange a replacement, repair, or refund where appropriate.

9. International Shipping

Currently, we [do / do not] offer international shipping.
(Update this section depending on your setup)

If available:

  • Delivery times and costs will vary by location

  • Customers are responsible for any customs duties or import taxes

10. Large or Bulky Items

For oversized items (e.g. complete bikes, racks, or bulk orders):

  • Additional shipping fees may apply

  • We may contact you to arrange a suitable delivery method

11. Service-Based Purchases

Shipping does not apply to:

  • Workshop servicing

  • Repairs

  • Mentoring programs

These are fulfilled via in-person booking or scheduled sessions.

12. Contact Us

For any shipping questions, please contact:

Fleurieu Bike
Email: fleurieu.bike@gmail.com
Location: Fleurieu Peninsula, South Australia